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Phone wont connect

Poppy7
Joining in

on ‎17-07-2022 09:09

Hello

Recently got a new phone, tried connecting to the WiFi however it just says couldn't authenticate connection. This has happened most times when connecting new devices however turning the router on and off again usually works this time it hasn't please help 

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎17-07-2022 13:59

Do you mean a mobile phone or a VM "landline" one? If mobile - what make and model is it and is wifi calling enabled?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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