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Phone wont connect to network

Joining in

Phone won't reconnect to network after being abroad.

Had issues with phone in Spain but eventually got it to connect (can't remember how this happened) and worked ok. On return to UK it wouldn't reconnect to network.

I have tried Connections >> Mobile Networks >> Network Operators >> Scan Network >> select Virgin -- all I get is "Unable to connect. Try again later"


Forum Team
Forum Team

Hey SlothTeamRacing, thank you for reaching out. For your phone to work overseas you need to make sure its switched on in the My Virgin Media app also in settings make sure roaming is switched on. 

So you are now back in the UK, have you tried resetting your phone, it should just switch automatically is it currently saying ' no service'?  Thanks 

Matt - Forum Team

New around here?

Hi Matt,

I did I thought I had switched on in App, it certainly said international roaming on.

Reset network settings but still say emergency calls only

Hey SlothTeamRacing, thanks for the update. Okay what I am going to do is send you a PM so we can get this looked into.

Please can you keep an eye out for a purple envelope. Thanks 

Matt - Forum Team

New around here?