Phone won't work in Portugal

[Gordy43]

My mobile phone won't work in Portugal and I can't sign into my account

[David_Bn · Accepted solution]

Good Morning @Gordy43, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues with mobile phone in Portugal.

Do you have any access to the services, or is it one in service in particular?

Before leaving the UK, did you set up the sim card for roaming on the handset and self-care account?

Kindest regards,

David_Bn

[Gordy43]

I never thought about setting up my phone and I can't access my virgin mobile account as it needs to send a text to the phone to reset my password 

[David_Bn]

Thanks for coming back to me @Gordy43.

Check out the purple envelope in the top right hand corner for a private message from me.

We'll look into passing data protection and then ensuring roaming is switched on for you.

As you're already overseas, there is no guarantee this will work, but we can certainly give it a try.

Kindest regards,

David_Bn

[David_Bn]

Thanks for working with me over our private messaging function @Gordy43, and I'm pleased we were able to get this resolved for you.

Do feel free to come back to our Community Forums, if any further error occur.

Kindest regards,

David_Bn