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Natgk18
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Phone trade in reward

Hello Virgin, I recently order a new iPhone 12 for my wife, while ordering I was informed that if I recycle my old phone I will received a £100 reward as well as the phone value? The sales representative said she should receive a text message but this has not happened. Please can you advise on what to do? Regards 

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Zak_M
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Re: Phone trade in reward

Good morning @Natgk18 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your trade up. 

 

You should normally get an email with the information on but no problem,  If you follow either this link or this one you can find all the required information.

 

Kind regards,

Zak_M

Natgk18
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Re: Phone trade in reward

Hello Zak,

I followed the link you sent me and input my details but when I put in my new IMEI number is said that there is no discount associated to this account?

 

regards

 

Nat

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Zak_M
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Re: Phone trade in reward

Thank you for coming back to me. 

 

Was your last handset with us also? 

 

Kind regards,

Zak_M

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Natgk18
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Re: Phone trade in reward

I had an iPhone 8 Plus and recently upgraded to an iPhone 12 mini

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Zak_M
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Re: Phone trade in reward

Thank you for coming back to me. 

 

Was the Iphone 8 contract with us? The reason I ask the IMEI number would be registered with us if that's the case, I am trying to work out the next steps we need to take. 

 

Kind regards,

Zak_M

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Natgk18
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Re: Phone trade in reward

No the IPhone 8 contract we had a sim only deal and now upgraded to a phone contract on the iPhone 12 mini. Both should be registered 

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Travis_M
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Re: Phone trade in reward

Hi @Natgk18

 

So the device you're looking to trade in - the old device, is this a device you purchased from Virgin?

 

Regards

Travis_M
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Natgk18
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Re: Phone trade in reward

No it was not purchased through virgin.

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Travis_M
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Re: Phone trade in reward

I see, unfortunately it wouldn't be eligible then which is why the link doesn't work. My apologies for the previous miscommunication @Natgk18

 

Regards

Travis_M
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