Phone stolen, replacement SIM + new handset = no phone number "Network or SIM error"
a week ago
My phone was stolen a week ago.
I eventually figured out that you have to Google "Tell Virgin phone stolen" to get to the page were you can report it, rather than try to do it from within your Virgin website account (which tells you the *only* way to report it is via text message).
I reported it and Virgin have cancelled the SIM and sent me a new one.
My friend has given me his old Moto E4+ handset.
I've inserted the SIM card but the phone:
1) doesn't seem to have a phone number (I wanted to keep my old one)
2) says "Network or SIM error" when I try to change the call settings
3) is set to emergency calls only.
None of Virgin's 'help' pages seem to cover this and there doesn't seem to be any way to contact them without a phone. I've Google the issue and haven't found anything helpful.
Re: Phone stolen, replacement SIM + new handset = no phone number "Network or SIM error"
Thanks. I think it should be fixed now, though.
I've had a second replacement SIM sent, and that didn't work either, and I've tried both new SIMs in two new phones, and neither works.
I've since bought a PAYG SIM from another company, phoned Virgin and discovered that, apparently, you are not supposed to follow the instructions that come with the SIM (put it in, restart the phone and wait) you're supposed to phone Virgin (using your phone that doesn't work) and ask them to activate it.
I also discovered that Virgin want £32 from me to close my account and I am very, very unhappy with Virgin. I've been a customer for 20+ years, but after 11 days without a phone (against my will) you want me to *pay* to leave you? *You* have broken the contract with me, not the other way round.