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Phone screen bricked, forgot login password

Going to start off by saying who ever **bleep** overlooked this needs firing!

So my virgin mobile screen is broken. I do not have much left on contract £150 or something and to repair it is £140. So i tried logging into my account and because they are so cunty with the password creation i had to come up with something i do not usually use and because i do not log into that account often i forgot it.

So i hit forgot password and the damn thing DURPS going to send your phone a code...**bleep** GG GUYS GG. No other options to send to my email account like others e.g british gas ect ect. NO NO NO!!!!! THE ONLY OPTION IS TO SEND TO YOUR **bleep** PHONE!!

Due to corna i cannot even ring them as call centres are downnn YAAAAAAAY. Any other way i can navigate around this?

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Re: Phone screen bricked, forgot login password

Hi shazzi2k,

 

I am really sorry to hear about the experience you've had with your broken phone. I can understand why you're unhappy with this and appreciate all frustration caused.

 

I'm going to pop you over a PM so I can help resolve this problem from there.

 

Please find a message from myself over at the purple envelope.

 

Many thanks,

 

Beth

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