Virgin Media Community

[EmmaRothero]

I’m probably being stupid but my app says I have loads of data minutes and texts left but I can’t make a phone call or send a text and the app also says my cap has been reached why is this? I pretty much never use my phone for actually phoning anyone so I don’t understand how the cap has been reached. I am on a£10/ month bundle

[Zak_M]

Good morning @EmmaRothero 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issue with your sim. 

When are your minute due to be re-set? 

Kind regards,

Zak_M