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Phone problems (set up)

Joining in

Hi got new I phone 13 and can't get sim card to activate its not asking at any point to put in pin number av tried restarting phone taking sim card out Been on help pages from virgin and followed steps.... nothing please help 



Forum Team
Forum Team

Hi Clare16,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your SIM card. 

I have taken a look on our side and it looks as though you have already spoken with the team. 

Has this now been resolved for you?