Virgin Media Community

[chasmoran]

Hi,

My wife has a Huawei P Smart and I have a Moto G7 Power, both on Virgin plans. We live and work in the Oldham area. Every weekday morning my wife phones - or tries to phone - me, mobile-to-mobile, from work to touch base, ensure everything's okay, etc. However, frequently these days, she can't get through and has to phone our landline instead. This is puzzling: the Virgin accounts are in good shape, we're not blocked on each other's devices, and so on. We did think it might be that her calls were being rejected because I was online, but today I wasn't on the phone at all and she still couldn't get through. I suspect a weak signal, but how to check this? Any other ideas about the cause?

[chasmoran]

PS: I just used the app to check signal strength at our postcode and apparently all the services are "very good", so unless that rating is out of date or liable to unpredictable fluctuations... it's not that.

[Steven_L]

Hey @chasmoran,

Welcome to the community and thanks for your post about your mobile issues.

I'm sorry that it has taken so long to get back to you on this post.

Please could you try the below to try and help solve this.

On Huawei P smart

1.From the home screen tap Settings.

2.Tap Wireless & networks.

3.Tap Mobile network.

4.Tap Carrier.

5.Tap Automatic.

6.Tap OK.

7.Tap the network you'd like to connect to.

Steps complete

And on the Motorola G7 power

1.From the home screen swipe from the bottom of the screen.

2.Tap Settings.

3.Tap More.

4.Tap Mobile networks.

5.Tap Network operators.

6.Tap your network.

Steps complete

Please try this and let me know if this helps to resolve your issues.

Regards

Steven_L