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HollyMayall
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Phone order cancelling

I purchased a phone last night, signed the credit agreement and got a confirmation email. This morning I received an email saying my order had been cancelled. I contacted customer support who said they’d call me back, but I’ve not heard anything

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enlli
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Re: Phone order cancelling

A call back is rarer than hens teeth.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
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Re: Phone order cancelling

Hello HollyMayall

 

Sorry to hear of your recent order being cancelled, I can understand the concern this can cause. We appreciate this being raised via the forums and welcome to the community.

 

I'm eager to take a closer look into this for you to see what has happened, I will send you a Private Message to get some more details from you and look forward to hearing back form you.

 

Rob

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Robert_P
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Re: Phone order cancelling

You're welcome HollyMayall, any further issues please don't hesitate to get in touch here and I'll be happy to take a closer look.

 

Rob

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