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Pbowden12
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Phone on parked

Hello 

 

I ordered a new phone contact over the phone with a member of the Virgin mobile team. I was approved for direct debits and all the rest. I was told my phone will be delivered today and yesterday I would have received an email to confirm and sign some agreement before the phone could sent out and released. I’m now 24 hours into this wait and every time I call the help line they tell me there’s nothing that I can do other than wait as it’s with the ‘back office’ 

my sister ordered a phone yesterday over the internet. Received the email within 10 minutes and the phone has successfully arrived today. We both saw a good deal and wanted to both benefit from this but her plan has gone ahead with no problem and mine has been nothing but a pain. I don’t know what else to do other than cancel this fully and go else where 

 

 

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Alex_RM
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Re: Phone on parked

Hi Pbowden12,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's a been a delay with your phone. 

 

So I can take a closer look I've sent you a private message so I can get a few more details from you (purple envelope, top right hand corner)

 

Alex_Rm

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