When I went with virgin I kept my old phone number, did all the stuff with puk number and now when phone or texting it comes up with another number and people don’t know it’s me. Why is this happening?
Welcome to our community and thanks for posting. Sorry to hear that you've experienced some issues with transferring your number across to us.
As our valued member @BenMcr has given some amazing advice already, we just wanted to make sure everything was OK your end?
Have you managed to retrieve your original number? For more information and help with your mobile you can click the link here.
Kind regards Jodi.