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Phone number not updated on SIM

Joining in

I transferred my number yesterday and all appeared to go well but my phone is still showing the temporary SIM number and not the number that I transferred.


Forum Team
Forum Team

Hi there @robin28 


Thank you so much for your post and welcome to the community forums, it's great to have you here! 


I'm so sorry to hear that you are facing this issue with your number, can I just ask what handset do you have?


Thank you.

Thanks. It's an iPhone Pro 14

Thank you @robin28


Can you access Settings > Phone > My Number and update the number to the transferred one?


Thanks again.

I've tried that but the number does not save and it reverts to the previous number.

Thank you @robin28 


Are you able to try rebooting the handset and trying the number change again?


If this doesn't work do you get an error message at all when you press save? 


Thanks again.

Have tried rebooting the handset and changing the number again to no avail.

When I hit Save after changing the number it just goes back to the previous screen and shows the previous number.

Thank you for your continuing help with this.

No problem and thank you again for trying @robin28.


Can I ask if you have been able to try the SIM in another hand set at all and see if the number shows on another handset?


Thank you.

No, I don't have another handset to try, I'm afraid.

I have now found an old handset and inserted the SIM. That handset showed the correct, transferred, number.

I've now put the SIM back into the other handset but it still displays the temporary number and I am unable to change it.