a week ago
I cannot ring my son and he cannot ring me
All other numbers seem to work but when we try to call each other we get 'this number is not recognised'
We both have the same phones and are both on Virgin
Welcome to the Community and thank you for getting in touch.
I am sorry to hear both you and your son have been experiencing issues when attempting to make calls.
Are you able to test call another Virgin Mobile number?
Also, can you please confirm if you have been able to call each other previously?
Yes I can ring other Virgin numbers.
I have not been able to ring my son at all.
Not sure if he was able to ring me
Can you please check if your son can ring you
No he still can't.
It still says it is an incorrect number
Have you rebboted your phone? when you dial the number via the dial pad does it ring?
Yes we have both rebooted and no it does not ring just goes straight to "you have dialled an incorrect number " message
I will need to look into this further, I will pop you over a message and we can go from there
just keep an eye out for the purple envelope 🙂