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Minnow247
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Phone number not recognised

I cannot ring my son and he cannot ring me

All other numbers seem to work but when we try to call each other we get 'this number is not recognised'

We both have the same phones and are both on Virgin

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Natalie_L
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Re: Phone number not recognised

Hello Minnow247

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear both you and your son have been experiencing issues when attempting to make calls. 

Are you able to test call another Virgin Mobile number?

 

Also, can you please confirm if you have been able to call each other previously?

 

Thanks 

 

 

Nat
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Minnow247
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Re: Phone number not recognised

Hi

Yes I can ring other Virgin numbers.

I have not been able to ring my son at all.

Not sure if he was able to ring me

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Zoie_P
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Re: Phone number not recognised

Hi Minnow247,

Can you please check if your son can ring you 

Zoie

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Minnow247
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Re: Phone number not recognised

Hi Zoe

No he still can't.

It still says it is an incorrect number 

 

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Zoie_P
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Re: Phone number not recognised

Have you rebboted your phone? when you dial the number via the dial pad does it ring?

Zoie

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Minnow247
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Re: Phone number not recognised

Yes we have both rebooted and no it does not ring just goes straight to "you have dialled an incorrect number " message

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Zoie_P
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Re: Phone number not recognised

I will need to look into this further, I will pop you over a message and we can go from there

just keep an eye out for the purple envelope 🙂

Zoie

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