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Phone number disappeared

mcorbett6
Joining in

on ‎06-09-2022 16:13

Hi. I keep getting a message on my phone saying SIM 2 not provisioned and when I log into my account my mobile number has vanished. What has happened??

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2 REPLIES 2

Akua_A
Forum Team
Forum Team

on ‎06-09-2022 16:24

Hi @mcorbett6,

Welcome to our community forums and thank you for our first posts.

Sorry to hear you are having issues with your sim and phone number. We can understand your concern and we want to best help. To do so, I have sent you a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Akua_A
Forum Team
Forum Team
In response to Akua_A

on ‎07-09-2022 16:31

No problem at all @mcorbett6

Please do keep us updated on this and let us know if you need any further help. We will do our best to assist you 🙂

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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