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Phone not working whilst abroad in NZ

Joining in


I am currently in New Zealand and would like to use my UK Virgin SIM to receive text messages whilst overseas. I followed all of the necessary instructions before I left the UK (data roaming on and international call barring off etc) but I cannot get the SIM to work.

I never received a welcome text from Virgin stating I had arrived in New Zealand. The next instructions from Virgin are to call a number (not sure how this is meant to be possible when your phone won't connect to a local network). 

Can I also clarify how long my UK SIM will continue to function? On other posts in this forum it states it will expire after 90 days - is this correct even if I am still paying my monthly fee? 

Thank you.  


Forum Team
Forum Team

Hi lola_B, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the handset and unable to make calls. 

I will send you a PM so that that this can be looked into further. 

Please look out for the purple envelope 

Kind regards, Chris. 

Forum Team
Forum Team

Hi lola_B, thanks for messaging us via PM. 

I am glad to see that it is on the way to becoming resolved. 

Please let us know if there are any issues?

Kind regards, Chris.