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Morrile
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Phone not working overseas

Hello,

When I transferred my number from Three using the phone abroad was switched on. I am now in Spain and cannot connect to any mobile network, most inconvenient! Does it auto switch off when not used?

I have gone into my account and switched Going Abroad Off and back On, yet could someone confirm when it should be working as I need the phone to receive my test certificate for boarding the plane and customs. 

Kind regards,

Morrile

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enlli
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Re: Phone not working overseas

Don't know if this helps  Look in particular at the SIM roaming settings 

 

https://community.virginmedia.com/t5/Virgin-Mobile/Roaming-Tips-for-using-your-Virgin-Mobile-whilst-...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Morrile
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Re: Phone not working overseas

Hello Enlli,

Yes thanks, manually setting international worked, very much appreciated 😁
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Sofia_B
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Re: Phone not working overseas

Hi @Morile. 

 

Thanks for your post. 

 

I'm sorry to hear you've been having some issues with your phone overseas, I'm glad to see that @enlli was able to assist in getting this resolved. 

 

If you have any further issues, please just pop another post on this thread and we'll happily advise. 

 

Thanks, 

Sofia
Forum Team



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