Phone not working overseas

[Morrile]

Hello,

When I transferred my number from Three using the phone abroad was switched on. I am now in Spain and cannot connect to any mobile network, most inconvenient! Does it auto switch off when not used?

I have gone into my account and switched Going Abroad Off and back On, yet could someone confirm when it should be working as I need the phone to receive my test certificate for boarding the plane and customs. 

Kind regards,

Morrile

[enlli · Accepted solution]

Don't know if this helps  Look in particular at the SIM roaming settings 

https://community.virginmedia.com/t5/Virgin-Mobile/Roaming-Tips-for-using-your-Virgin-Mobile-whilst-...

[Morrile]

Hello Enlli,

Yes thanks, manually setting international worked, very much appreciated 😁

[Sofia_B]

Hi @Morile. 

Thanks for your post. 

I'm sorry to hear you've been having some issues with your phone overseas, I'm glad to see that @enlli was able to assist in getting this resolved. 

If you have any further issues, please just pop another post on this thread and we'll happily advise. 

Thanks,