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Gazza37
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Phone keeps losing signal when on a call

When on calls my phone signal keeps breaking up calls can’t be phone as only 6 months old plus does it with everyone that phones me virgin state signal in area good 

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Megan_L
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Re: Phone keeps losing signal when on a call

Hi Gazza37,

Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can you tell me whether an error message appears on screen when you insert the SIM?
Also, what does the message state when you try to call someone?
Does it happen with all numbers or just particular ones?
Have you tried the SIM in another phone to see if it works?
Thanks,
Megan_L
 

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Gazza37
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Re: Phone keeps losing signal when on a call

When on calls to other people megan my signal keeps breaking up it’s not my phone as I e tried calling people on wifi calling no problem just normal signal the signal keep breaking up 

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Corey_C
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Re: Phone keeps losing signal when on a call

Thanks for your reply, Gazza37,

 

Does your handset actually show that you signal bars are low? If so, is that in one area or wherever you go?

 

Cheers,

Corey C

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Gazza37
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Re: Phone keeps losing signal when on a call

No full signal bars and anywhere in house if carry’s on I’m going to cancel my direct debit not paying for minutes I can’t use 

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Corey_C
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Re: Phone keeps losing signal when on a call

Thanks for your reply, Gazza37,

 

Mobile coverage do not always travel indoors since the signal relies on a clear line of sight between the phone and the mast. However there are things we can check such as your coverage: https://www.virginmedia.com/mobile/coverage-checker-test

Or getting the SIM replaced

Or switching to WIFI calling whilst indoors: https://www.virginmedia.com/help/mobile/wifi-and-4g-calling

 

Cheers,

Corey C

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