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AWC
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Phone doesn't work with new SIM - I need new SIM and /or a PAC

Nightmare with new SIM and old phone (Nokia approx 10 years old). PAYG. Old SIM no longer works (deregistered)  and new SIm isn't valid and no way to unlock phone as unlock code inactive: so I can't text for a PAC and phoning helpline takes so long I don't have energy to try again.

Any sensible suggestions welcome.  I want to keep my number

 

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Gareth_L
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Hello AWC

Sorry to hear the new sim is not working in your current handset

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

 

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Gareth_L
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Thanks for passing security AWC

I have requested for a replacement handset to be sent out 

We do have a little back log right now, but it should take around 10 days to receive the new one 

Hope that helps 

Gareth_L

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AWC
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Hi Gareth,  

the team has done well but.....

I see it is the code is the  same as on my letter. I need explicit instructions on how to enter it. I don't get any prompt from my phone except "SIM not Valid" and just entering the number from a blank screen doesn't work as it disappears before I get the full number entered.

Do I do it before or after I install the new SIM?     It is an old, basic Nokia  about 10 years old.

Cheers,

Alasdair

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enlli
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Message 5 of 10
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Hard to tell without the model but basic Nokia Unlock is this

Remove SIM card
Type in #pw+CODE+7#.
If +7# does not work use +1#

1. To show p in the phones display - just press * three times within two seconds.

2. To show w in the phones display - just press * four times within two seconds.

3. To show + in the phones display - just press * twice within two seconds.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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AWC
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Thanks, Enlii,

                          I have seen your advice before but my phone has been going blank before I can get all the text in.   I'll try it one more time though.

 

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Gareth_L
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Hello AWC

We will need to get you phone replaced and that is exactly what we are doing 

Gareth_L

 

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Gareth_L
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Thanks for your help @enlli

This is very much appreciated 

But looking at this we will replace the phone any way 

Gareth_L

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AWC
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

That's great.  Thanks Gareth for your help and organising that replacement.  I look forward to having a working phone again.

Best regards

Alasdair

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Gareth_L
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Re: Phone doesn't work with new SIM - I need new SIM and /or a PAC

Hello AWC

Its no problem at all 

Sorry though for any inconvenience we may have caused you 

Gareth_L