Virgin Media Community

[Hyyrsoot]

Hi, I ordered a Samsung A41 on Wednesday and it included a bonus of headphones AKG Y500 in the order. I've received the phone and love it but no sign of the headphones yet. I've tried phoning but always sent to online help so I'm hoping someone here can help point me in the right direction as the help doesn't seem to have an option to report this. My Mrs is laughing at me because I ordered her the same phone on Tuesday and it didn't have the headphones included then.

Any help much appreciated.

[Alex_RM]

Hi Hyyrsoot,

Thanks for posting and welcome to our community 🙂

Great to hear you're enjoying your new phone! I've had a quick look on our website and it advises you there how to claim your free gift, I've popped the link here for you.

Alex_Rm

[Hyyrsoot]

I've just claimed them now. Thanks for pointing me in the right direction.