Menu
Reply
Luke0211
  • 2
  • 0
  • 1
Joining in
1,008 Views
Message 1 of 12
Flag for a moderator

Phone delayed

Hello,

I ordered my iPhone 12 pro earlier this week and it should be coming tomorrow as it does say estimated on 24th October 2020 between 7am and 9pm, but yesterday I received an email saying the following, it’s annoying to think I have to wait another 12 bloody days. Kind regards and thanks.

Hi,
We know you’ll be itching to get your hands on your shiny new Apple IPhone 12, so we’re working on getting it to you as soon as we can.
Unfortunately, this is going to take a little longer than we’d hoped, but we’re doing everything we can to deliver it within the next 12 days.
Sorry to leave you hanging – we’re sure it’ll be worth the wait. Until then have a little shopping spree on us with a £25 voucher – our friends at Edenred will send it to you soon via email along with info on how to claim the voucher. And we’ll keep you updated on your order, so look out for the all-important email saying your phone’s on its way!
Speak soon.
The Virgin Media team

 

0 Kudos
Reply
BeardedBlunder
  • 69
  • 5
  • 14
Dialled in
999 Views
Message 2 of 12
Flag for a moderator

Re: Phone delayed

Hey, they've given you 25 quid for an issue that was probably beyond their control.. be grateful you got that, I requested a SIM that would physically fit my phone months back, which wasn't sent, I had to buy a sim cutter & fix the issue myself.. & now they're going to stop my service if I don't put the SIM they didn't send into my phone.

Count your blessings, you have a shiny new phone coming, even if delayed a little, they haven't stolen it, or cut you off. I remember when "Allow 28 days for delivery" was typical for almost everything & you used to heare nothing.. seems like they're at least trying & keeping you informed.
0 Kudos
Reply
Luke0211
  • 2
  • 0
  • 1
Joining in
997 Views
Message 3 of 12
Flag for a moderator

Re: Phone delayed

Bit of a joke tho pay £80 a month for a phone and it won’t come on the day, plus it’s not to great never heard of Edenred before like I’m sure a lot of people haven’t, searched it up and it’s a load of rubbish doesn’t compensate for it atall 

 

BeardedBlunder
  • 69
  • 5
  • 14
Dialled in
988 Views
Message 4 of 12
Flag for a moderator

Re: Phone delayed

"Bit of a joke" well, if there's one thing I find amusing, it's assuming that Apple are any less likely to blame than Virgin..

Don't get me wrong, I've plenty of issues with VM, but experience tells me Apple are at least as bad, & who knows what various shipping companies are like in these troubled times with regards to international travel & shipping from China where Apple's products are mostly made?

Might make more sense to blame Covid than VM for a short delay.
0 Kudos
Reply
Abu_Abdillah
  • 11
  • 0
  • 1
Tuning in
799 Views
Message 5 of 12
Flag for a moderator

Re: Phone delayed

Hi,

I got the same issue, ordered on 21st Octo delivery was meant to be on 14th Nov and yesterday they say its going to be delayed upto 14 days and I will get £25.

 

Did you manage to get your device? Also, did you get the £25 voucher?

0 Kudos
Reply
Andyfo
  • 2
  • 0
  • 0
Joining in
622 Views
Message 6 of 12
Flag for a moderator

Re: Phone delayed

We ordered iphone 12 pro in october, they told us delivery Nov 24th, checked with virgin two days and one day before they said all ok. Took day off work for delivery handset never came, they now saying 8th-16th December

i got from edenred saying about voucher as i had not heard about delay i rang Virgin to ask what this was, they told me it was scam email and to delete it so i never got the £25 voucher

Tags (1)
0 Kudos
Reply
Paul_DN
  • 6.85K
  • 384
  • 718
Forum Team
Forum Team
538 Views
Message 7 of 12
Flag for a moderator

Re: Phone delayed

Hi Andyfo,

 

Thank you for reaching out to us in our community , I am sorry for the delay in getting your iPhone 12, there was a delay inn getting the stock, Have you now received your new phone.

 

In regards to t5he voucher are you able to go onto your deleted emails and un-delete it?

 

Regards

 

Paul.

0 Kudos
Reply
Andyfo
  • 2
  • 0
  • 0
Joining in
533 Views
Message 8 of 12
Flag for a moderator

Re: Phone delayed

Hello

we have still not received the phone

because Virgin told me it was a scam email i completely deleted the email

thanks for your reply

0 Kudos
Reply
Paul_DN
  • 6.85K
  • 384
  • 718
Forum Team
Forum Team
531 Views
Message 9 of 12
Flag for a moderator

Re: Phone delayed

Hi I have just checked and there is still a delay in receiving the phones.

 

Regards

 

Paul.

0 Kudos
Reply
lg19
  • 4
  • 0
  • 0
Tuning in
494 Views
Message 10 of 12
Flag for a moderator

Re: Phone delayed

Hi Paul,

Could you please explain as to why my iPhone 12 Pro hasn't been delivered either, ordered 23rd Nov, more then a month now...

 

0 Kudos
Reply