Phone cut off

[kintsooo]

My phone has been cut off (unsure why, maybe due to a missed payment) and I cannot reinstate my direct debit because it is asking for a verification code to sign into my account (I cannot receive texts) PLEASE HELP

[Ashleigh_C]

Hi there @kintsooo

Thank you so much for your post and welcome to the community forums! It's great to have you here. 

I am so sorry to hear that you have faced this issue with your service! 

I'd be happy to take a look into this with you via a PM, I'll pop one across now. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again.