Virgin Media Community

[adamtq]

As of today my phone has stopped making calls, accessing data etc

I can’t call customer support as I now have no phone, I’ve checked all service outages, bills, online accounts but nothing seems untoward.

Have reset my phone, taken SIM card in and out, and am at a loss as to what to do next. It’s as though my sim card has been deactivated.

any help would be much appreciated 

[Kain_W]

Really sorry about that adamtq,

Welcome to the community!

Can I ask firstly what mobile you have?

Also are you able to check whether your data is turned on from your mobile settings?

If it is, attempt to manually select a "Virgin Media" network.

Let us know if you're still facing issues and we'll advise further.

Thanks,

[adamtq]

Hello, 

The data is turned on. The phone cannot make or receive calls. And outbound calls say this number is barred from your device, and any incoming say it is unavailable 

[Kain_W]

Thanks for the response there, 

To run further checks I've dropped you a PM so we can discuss further.

You'll see this message within the purple envelope icon.

Thanks,