Virgin Media Community

[Iang2402]

Trying to call on my phone and not able to connect saying I have no credit left. I have more than enough minutes on my contract. Why won’t it connect 

[Steven_L]

Hey @Iang2402

Welcome to the community and thanks for taking the time to post on our forums.

I'm sorry to hear that you're having issues calling out on your handset.

I have tried to locate your account via your community profile but have not been able to do so, I will need to send over a private message, so that we can confirm your details and pass account security.

I will drop the message over in a moment, please look out for this and we can get started looking into your account.

Regards,

Steven_L