Hey @Iang2402
Welcome to the community and thanks for taking the time to post on our forums.
I'm sorry to hear that you're having issues calling out on your handset.
I have tried to locate your account via your community profile but have not been able to do so, I will need to send over a private message, so that we can confirm your details and pass account security.
I will drop the message over in a moment, please look out for this and we can get started looking into your account.
Regards,
Steven_L