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Phone calls become distorted after a couple of minutes

Hi,

Both me and my partner are experiencing an issue when we are making calls. The call will ring and connect fine and then after a couple of minutes the line becomes distorted as if there is no reception and it is not possible to hear the other person. I then have to either call using the landline or whatsapp. Any idea what this issue is? We are both still on the old sim cards.

Thanks,

Anish

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Re: Phone calls become distorted after a couple of minutes

Good Afternoon Briggs182

 

Thanks for your post on our Community Forums!

 

Sorry to see you've been having issues with your mobile phones. Have you been able to test the phones out in a different location to see if the quality of calls are better?

 

Kindest regards,

 

David_Bn

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Re: Phone calls become distorted after a couple of minutes

Hi David. Yes I have tried it at a number of locations with full bar reception and am still having the same issue. 

thanks

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Re: Phone calls become distorted after a couple of minutes

Thank you for the information, just to confirm when calling on the handset using Whatsapp or another method this noise wasn't present?

 

Let us know as if so it may be that the SIM cards need replacing. Are these on the same account? 

 

Thank you, Emily.

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Re: Phone calls become distorted after a couple of minutes

Hi,

whatsapp is fine for calling. The sims are on separate accounts.

 

thanks

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Re: Phone calls become distorted after a couple of minutes

Thank you for confirming, it sounds like we will need to swap the SIM cards to try fix this, you will have to contact us separately to do so on both accounts but we can go through one with you now.

 

I'll pop you over a private message if you can please respond to this by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

 

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