Virgin Media Community

[WL4109]

For some reason, all the incoming phone call are all displayed as unknown, even for those that I have stored.

[Zach_R]

Hi @WL4109,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some issues seeing the caller on your Virgin Mobile handset and that it's appearing as "Unknown". Can you please confirm what model of handset you have?

Thanks,
 

[WL4109]

Hi, my phone was black Shark 3

[Zach_R]

Hi @WL4109,

Thank you for getting back to me on this. As this handset was purchased via a third party, are you able to insert the SIM card into another handset at all to see if the issue remains there?

Thanks,
 

[WL4109]

Hi there,

I have found it was to do with the setting on my phone, but thank you anyway

[Steven_L · Accepted solution]

Thanks for coming back to us with the update @WL4109 and I'm glad that you could get the issue resolved.

Please let us know if you have any further issues.

Regards,

Steven_L