Virgin Media Community

[vcarrabin]

I have an intermittent problem when receiving calls on my mobile. I can hear the caller but they can't hear me. Often they hang up and call back and this fixes the problem. I also try restarting my handset but the problem still recurs.

I use a galaxy A10 handset but also tried the SIM in an iPhone 5s and got the same problem.

It has happened in different locations and at with different callers.  It is not a signal issue as the call connects fine but there is absolutely no sound at all from the start of the call.

It's having an affect now I'm working from home and I am missing work calls. Help please.

[Emma_C]

Hi Vcarrabin, 

Thanks for your post and welcome to our community. 

Really sorry about the issues you've been having, this is odd. 

We would really need to gather some examples to see if this is happening when all networks call, if it happens on landlines as well ect and then we can bring this up with our networks team. 

Therefore I'll pop you a personal message and we can get the ball rolling. 

:)