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jordana1
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Phone broken and would like to upgrade

Please can anyone help, my phone is broke and I need to upgrade, I can’t get into my online account as I have forgotten my password and I can’t reset it as my email address is wrong, I can’t seem to get to speak to anyone direct and I have tried the text back service and no one has called me probably because they are calling my broken phone and not the number I have provided. I seem to have exhausted every option, any ideas ? 

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Steven_L
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Re: I need to speak to a human

Hey jordana1,

 

Sorry to hear that your phone has broken and you haven't been able to arrange an upgrade with the team, when you last posted.

 

Has anything changed since you posted this message, have you been able to arrange an upgrade?

 

Regards

Steven_L

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