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Phone bill hike without reason why

I have for the last 2 months been fighting with VIRGIN as they keep adding £12 to my phone bill which is always £21 per month without fail . They said last month it was finally sorted out & my regular fee would be taken from now on ,,,yet here I am again with a bill of £33 showing on my account …...

Just wondering if anyone else on here is having the same problems with this ?

 

Thanks

Joannie

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