My SIM has been deactivated just over a month ago and I've been trying to get it reactivated. Virgin Mobile support call centre is honestly the worst may I say! It seems as though people keep telling you things that nothing ends up happening! I've been told numerous times that a specialist team would call me regarding my problem but I never seem to receive a call even though they say they called me!
I am in desperate need for my phone number to be reactivated as I need to sign into certain things that require me to access a code sent to my phone number. It mentions that if you don't top up your SIM or use the SIM, it will be deactivated. However, I still received calls on my phone number and used it yet its still been deactivated. - This was a pay monthly sim that I stopped paying for a year ago but family members would still call me.
Is there honestly anything that be done? I really can't access my google account whatsoever without a code sent to my phone number so I'm absolutely fuming since I've lost access to so many websites that I can't log into and contain extremely valuable stuff.
I had even contacted Three and they mentioned if a SIM was to get deactivated, they would be able to reactivate it under a certain period. Why can't Virgin Mobile do the same thing? It's shocking.
I did not take the number to another provider as I did not need to - I had used the number to simply receive calls and text messages and was planning to start a new contract when I start work.
I honestly did not know this sort of deactivation existed and did not think this would become such a huge issue as I was previously on three and had a SIM card that wasn't used at all in 2 years and it still worked perfectly fine.
I'm very upset since I can not access my google account without the code sent to my phone number and I'm really not sure what to do at this point 😞
Apologies for the confusion. It was a pay monthly SIM which I had a 12 month contract - This ended last year. Then I just used the number to receive phone calls and text messages. I'm not sure if after the contract ends, it automatically changes to PAYG but I had never requested for it to be a PAYG.
@Dan1922 wrote: Apologies for the confusion. It was a pay monthly SIM which I had a 12 month contract - This ended last year. Then I just used the number to receive phone calls and text messages. I'm not sure if after the contract ends, it automatically changes to PAYG but I had never requested for it to be a PAYG.