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garyarnott
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Phone Now Disconnected Due To Needing New Sim, But Yet Told Not Needed By Staff!!!

Hoping someone at Virgin can PLEASE help!!

My Virgin Mobile phone was disconnected a few days ago and I'm so angry due to being given conflicting information from Virgin Mobile customer support.

I received a text message last week telling me that I needed to swap out my old sim card for a new 'Purple' one and that my old sim wasn't supported by the network and if this sim swap wasn't done soon my phone would stop working. I called Virgin Mobile and they told me to ignore the texts as due to the pandemic Virgin wern't sending new sims cards out and thay my phone wouldn't be cut off.

Low and behold 2 days later my phone was cut off and I've been unable to get thorugh to Virgin Mobile as I'm constantly told (regardless of what telephone number I ring) that due to the pandemic their call centres are closed!

So I'm no paying for a phone I haven't been able to use for the past 4 days and I have no way of contacting anyone to help me with this as Virgin Media's Customer Support people tell me they are unable to deal with Virgin Mobile issues!!

At no time have I ever received a new sim card in the post and if I knew how to cancel this Virgin Mobile contract I would!!

Can anyone at Virgin help me please, I've tried so many different ways to get hold of someone but nobody is able to help!!

The irony is if I use the online 'Sim Swap page' https://mobile.virginmedia.com/ecare/nonLoginMigration?execution=e7s1 and enter my mobile number it tells me that I don't need to swap my sim card!!

HELP!!!!!

 

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Lisa_CC
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Message 2 of 5
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Re: Phone Now Disconnected Due To Needing New Sim, But Yet Told Not Needed By Staff!!!

Sorry to hear about your SIM not working garyarnott and I'd like to take a look for you. I'll send you a Private Message so I can get the correct details. Please reply back to it 🙂

 

Thanks,

 

Lisa

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Mary1602
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Re: Phone Now Disconnected Due To Needing New Sim, But Yet Told Not Needed By Staff!!!

I have the same problem not yet disconnected but will do soon

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CEAK
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Re: Phone Now Disconnected Due To Needing New Sim, But Yet Told Not Needed By Staff!!!

I have found my phone has been disconnected today, no mobile number on phone and as my computer crashed this afternoon I need to verify my e-mail account with a text message to my mobile phone - I cannot get microsoft support online with out it and their phone support is useless images from my phone today here: https://twitter.com/CEAK/status/1341139367218323458

I have had my mobile phone number taken from Virgin - I had done all they required me to do, they even sent me a text today, but also nearly admitted before cutting me off that they had given my number away - they required a SIM change peak Covid - now I also cannot verify my e-mail account so I have lost access to that too, I have been seriously busy making medicines and taking out intellectual property to save the planet that I have not played on my phone

Messenger via facebook: Outlook Product/Service
 
You sent Today at 19:27
My computer crashed and now my outlook is not showing correctly e.g. Hello Clare, what do I need to do? Also I cannot access all of my One Drive and the verification text is not being sent
 
You sent Today at 21:35
My computer crashed today and I am trying to log back into outlook - it is sending a code to my mobile number [removed] which I currently cannot access as - after doing all my mobile provider asked Virgin - they nearly admit over the phone tonight that they have given away and then cut off the phone - so I cannot verify my security info so I cannot get access to my e-mail or outlook cloud [removed]
 
 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
 
 
 
 
 

 

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Alex_RM
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Re: Phone Now Disconnected Due To Needing New Sim, But Yet Told Not Needed By Staff!!!

Hi CEAK,

 

Thanks for posting and welcome to our community 🙂

 

Very sorry to hear of the confusion regarding your SIM.

 

I've popped you over a private message so I can get a few more details from you.

 

Alex_Rm

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