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toshi16
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Phone Not Working After New SIM Swap

Hi Mobile Team,

As advised on community posting so you can help me with my phone after the SIM swap.

I texted switch as advised from old SIM got a text back with swap date of yesterday 22nd Sept 2020. The old SIM stopped working yesterday afternoon UK time and is still not working. I have restarted the phone serval times. 

Pls help, I'm 75 years old living alone and need my mobile urgently for emergencies. 

Thx

Tarlok

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Chris_W1
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Re: Phone Not Working After New SIM Swap

HI toshi16, thanks for the message and welcome to the forums. I am sorry to hear about the experience which you have had with the sim card and we want to get things resolved for you. What error message do you get when the new phone is switched on? Has the sim been activated? Have you managed to get this resolved? What phone do you have. Please let us know and we will aim to get this resolved for you. Chris 

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