Phone Bill Device

[Joseph2203]

Hi I’m posting because I can’t figure out what to do I’ve gotta letters that I have a payment that has been missed and I’m trying to call the number on the letter 03452340753 and it doesn’t work and tried to go on the app to pay but I can’t figure out how either so can anyone help me to pay this bill?

[Kain_W]

Hi there Joseph2203, 

Thanks for your post and welcome to the community.

Apologies for the issues faced, can I ask is this regarding a Mobile account?

If so on the account, is there not a tab for payments?

Regards,

[Joseph2203]

Its for my device repayment I paid the tariff for the month but the device repayment didn't go through and there is no option on the app or online to pay it 

[Kain_W]

Ahh okay. 

When you call the number given, is there a dial tone at all?

Let us know,

[Joseph2203]

It rings for a second then it goes off I tried it multiple times and the same happened tried ringing someone else to see if its my phone but my phone is working normally 

[Kain_W]

Thanks for the response there,

I'd advise as it is a payment to contact our mobile team via 0345 600 0789/789 if calling from a VM mobile so we can investigate this.

Regards,