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marmac999
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Permanent Voicemail Icon

I have just switched to Virgin Mobile and from the outset have had the Voicemail Icon problem. It just will not disappear. It seems to have been a known issue for a very long time. I have tried all suggested fixes and nothing works. I gather from elsewhere on this forum that the mailbox needs to be reset and that this needs to be done by a tech. 

Also have no list of voicemails as i have had with every other provider. Simply a message on screen telling me to call the voicemail number! Can this also be fixed?

Please help!

 

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enlli
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Re: Permanent Voicemail Icon

Have you tried the one where you send yourself a voicemail, listen to it all the way through, then delete?

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Alex_RM
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Re: Permanent Voicemail Icon

Hi marmac999,

 

Thanks for posting and welcome to our community 🙂

 

Have you been able to try what enlli is suggesting?

 

Let us know if you still need help with this.

 

Alex_Rm

marmac999
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Re: Permanent Voicemail Icon

Hi, Thanks for your reply. Sorry for the delay..replies went to junk mail and I've only spotted it now. I did try that several times with no success, then out of the blue the icon disappeared! It has returned again, wouldn't go away and then for no apparent reason disappeared. It's Ok at the moment but I don't have confidence that it won't come back.
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marmac999
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Re: Permanent Voicemail Icon

Hi, Thanks for your reply. Sorry for the delay..replies went to junk mail and I've only spotted it now. I did try that several times with no success, then out of the blue the icon disappeared! It has returned again, wouldn't go away and then for no apparent reason disappeared. It's Ok at the moment but I don't have confidence that it won't come back.

Also still no visual voicemail...is it really true that this isn't available? I can't remember a time when I didn't have it.
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enlli
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Re: Permanent Voicemail Icon


@marmac999 wrote:
Also still no visual voicemail...is it really true that this isn't available? I can't remember a time when I didn't have it.

EE, O2 and Sky according to Apple. 

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marmac999
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Re: Permanent Voicemail Icon

That would explain it. I was previously with Sky, O2 and Talk Talk (who I think use O2). But I still find it hard to believe and I'd certainly never have switched to Virgin if I'd known. Only 11.5 months to go...
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enlli
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Re: Permanent Voicemail Icon

There is a list produced by Apple of who supports what. Not many networks that support all Apples unique features. 

https://support.apple.com/en-gb/HT204040#europe

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