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Deedee123uk
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Payments

Paid off and cancelled mobile in December 2019. 

You have consistently been taking payment from my bank account up until April 2020.

 

You sent me a letter stating the account is closed.

 

Yet today I received a bill through email for nearly £85.oo pounds.

 

Id like my monies repaid and account deleted indifinitley.

 

 

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Emma_C
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Re: Payments

Hi Deedee123uk, 

Thanks for your post and welcome to our community. 


I'm very sorry to hear that you're still being charged after closing your account, I can appreciate the frustration. 

We'll certainly need to have a closer look at your account to see what's happened and get this resolved for you, therefore I'll pop you a personal message now and we'll take it from there. 

Emma_C - Forum Team
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SmallR
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Re: Payments

Hi Emma,

I have recently had a payment out of my bank account for a Virgin internet account that is closed. Please may you point me in the right direction so that I may retrieve this money.

Kind regards,

Rob

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Ryan_N
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Re: Payments

I can see another agent is speaking with you on a private message regarding this 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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