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Paying off handset loan

VandyM
Joining in

Hello,

Hello, I am in a similar position in trying to find information on what I need to do if I want to pay off my Virgin Media handset contract. Its been a nightmare (3 hours chatting with a chat bot and going round in circles) trying to get a response! I can't locate the emails with the security key and code. 

Any help will be appreciated.

2 REPLIES 2

Joseph_B
Forum Team
Forum Team

Hey @VandyM,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, I would be able to go about helping you through further with this, for me to go about looking into this with you I will be sending you a private message shortly.

Joe

Joseph_B
Forum Team
Forum Team

Hey @VandyM,

Thanks for joining me in that private message, do let us know if we can help further or if you have any further questions.

Joe