I've recieved an email final bill for my virgin mobile I left last month which I've been unable to pay using the standard way - logging into myaccount or dialing 789 and pressing 5 to use the automated payment system. Neither of these options work, myaccount login still works but all details have been removed. 789 only works from a virgin phone. I know you can dial 0345 6000 789 from any phone but that doesn't have an option 5. How do I pay please? I have wasted a lot of time trying to find a solution, so a prompt response would be much appreciated.
Thanks for using the forums to get some help with this payment, I am sorry you're finding it hard to get a payment to us!
I won't be able to help directly on here as we can't take payments over the forums, however if you call 0800 952 2025 you'll be popped through to collections who will be more than capable of taking your final bill payment 🙂