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Payg sim card for over 10 years

Hello, I'm asking on behave of my dad, he's had his payg sim card for 10 years + he keeps having a text message asking if he can send his address to virgin mobile. He doesn't know how to work the internet or anything, 

I've tried numerous numbers but unable to speak to anyone. 

Would they ask for his number after having the sim card for this many years? 

I'm just leaving for work now so may take a while to answer back sorry.

Many thanks donna 

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Re: Payg sim card for over 10 years

Hello

The reason this is happening is that VM are undergoing a SIM swap from the old EE rebranded SIMs to their own network, this will have to be completed as at some time the older SIMs will be de-activated.

Regards Mike

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Re: Payg sim card for over 10 years

Hello how do I go about giving them his address to change this over ? I can't speak to anyone its giving me the link all the time and it doesn't have this option on there. 

And also thankyou for your reply 🙂 I really appreciate it 

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Re: Payg sim card for over 10 years

Hello Alanrichards45

Thanks for your post and enquiry 

Apologies that you are not able to get your Fathers sim swapped 

Can you please try this 

Our messaging service is a dedicated support line where you can discuss your issues by SMS text. We’re on hand to deal with any of the queries you’d normally call us to discuss.

Just send us a text* with a description of your problem to 07533 051809 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L

 

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