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Pay off phone

Joining in

Hi, I am trying to pay off my handset loan I am not getting anywhere with trying to use the online chat with either 02 or virgin. I have logged into my credit agreement but keep getting a message come up saying no healthy content. Please can you advise me how I can pay the remaining amount. 


Forum Team
Forum Team

Hey Tflarts, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some issues trying to pay this off.

Just to confirm who is your phone contract with was it Virgin or O2?

If it Virgin Mobile, you should be able to login into the credit agreement and it should show you how much is needed to pay this off.

If its O2 you would need to contact  them on 0344 809 0202.

Matt - Forum Team

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