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gpullar
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Pay monthly sim only

I keep getting told I don't have enough credit to make a call even though I am on a pay monthly SIM only deal. I have reset network settings,still get the same problem. Anyone know whats going on??

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Emma_C
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Re: Pay monthly sim only

Hi Gpullar, 

Thanks for your post and welcome to our community. 

Really sorry you're having an issue making calls, this isn't good. 

Is it impacting any other services like data and texts? 

Is it a UK mobile or landline number you're trying to contact or a premium rate number? 

I'll send you a personal message so you can reply and I can check the account. 

Emma_C - Forum Team
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