Hi My PAYG ends on 11th Jan according to Text messages received. Hubby also has a VM PAYG phone but has not had any messages. Are some folks able to keep on the PAYG or is the end date variable? As I am deaf I may have difficulties in obtaining the PAC code and transfering to a new monthly scheme or provider any suggestions please. BTW we are both OAP's so need information in easy to understand language Many thanks
I'm all sorted now thanks to a lovely person on "live chat" I've gone from payg to a monthly plan all in an hour! Also don't even have to change my sim card. The credit left on payg went towards my first months payment so I dont have to claim a refund great service Many thanks Dunhill
Well mine's sorted so I thought I'd have a go at adding hubby's PAYG to my account.
I went on live chat today and it was a nightmare trying to get them to let me sort it out! the security questions would not go through then to cap it all they wanted the long number off the sim car which is inside the phone! I'm going to try again on Monday and hope to get a more sympathetic person Sorry I had to vent somewhere!
I had another go today same problem again because he has forgotton his password etc ( he is 80!) they are asking for the 12 digit number of his sim card. We will have to wait for our son in law to come and get the sim out and write down the number and then we can start the whole business all over again! What a way to spen a Sunday afternoon!
Yes the extra security questions were date of last top up and how much - for someone with memory problems those questions were no good at all Hopefully on Saturday our son can get the sim card out and get the desired number for us so I can try again on Monday - what a palarver! Technology is ok until someone wants to change things .............Thanks a bunch VM for all this needless hasstle
I do apologise for the inconvenience that this undoubtedly causes. However, I hope you can appreciate the necessity of us needing to ensure that we follow the correct security procedures to keep account information safe and secure.
Please do keep us posted on this. We're here to help if you need us.