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RogerMc
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Password re-set request

I spent 2 hours on the telephone and eventually got through to arrange a reset but it didn't work. I have just spent other hour trying to get through, and then got cut off.

I have lost my log-in details and answer to my security question. I have entered when requested account number, date and amount of last bill and the web form keeps telling me to enter  a valid account.

I cant access any information or my @ntlword.com e-mail account.

You help service is useless - please can someone contact me form Virgin Media to help sort this out.

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Paul_DN
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Re: Password re-set request

Hi RogerMc,

 

Thank you for reaching out to us in our community, I am sorry to hear you haven't managed to reset your online password.

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.


Regards

 

Paul.
 

 

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