Partners phone not working abroad

[Fonzoek]

Hi, I have two phones through my account. We’re over in Dublin, my phone is working fine but my wife’s isn’t connecting to a network and is only working through WiFi. We’ve checked our iphone settings and I’ve checked my account, roaming is on. Can anyone help? 
Many thanks Allan

[Kain_W]

Hi there Fonzoek,

Welcome to the community.

Can I ask, have you checked your SIM toolkit?

If so is international roaming on?

Let us know,

[Fonzoek]

Hi Kain, 

Thanks for the reply. 
How do you check the SIM toolkit? 

Many thanks Allan

[John_GS]

Good morning Allan, sorry for the delayed reply. 

Please do the following; 

• Select Apps from the Home screen or swipe to access. 
• Select the Virgin SIM toolkit option. Depending on the SIM slot the SIM is in this may be 'Virgin' or 'Virgin2' 
• Select Roaming. 
• Select Select Mode. 
• Select Manual. 
• Select International.

Let me know if this resolves things, 

Best,