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Reeced
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Parked

I placed an order on Friday afternoon to upgrade my phone, I have been told I would be contacted as you had to park the order, I received a missed call from yourselves this morning and have a voicemail to tell me I won't be called again for a further 24 hours, could someone please assist with this.

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Reeced
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Re: Parked

Can I please ask that someone contacts me regarding this, i received a call today and was advised I would be called back within half an hour, this was over 2 and a half hours ago, I have been on live chat for over an hour and gotten nowhere, I have tried calling numerous times to be told nothing.
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Beth_G
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Re: Parked

Hi Reeced,

 

Welcome to the community and I am sorry to hear that your order has been parked. Apologies also that we were not able to respond to you sooner.

 

There can be a multitude of reasons why an order may become parked - if you've been unable to speak with us since posting and get some help with this, I can certainly look into the order for you via private message.

 

Let me know 🙂

 

Beth

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