Thank you for your post and welcome to the forums.
An order is parked when it is ordered from an online platform, as all order as you can appreciate need to undergo checks to confirm if you are eligible for the contract or if we need any more information. Can I ask have you had any update since your post?
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
I placed an order for a pay monthly phone and my order says parked. Other than an email on the day to say checks were being carried out, I have heard nothing. My order is showing as Parked and no info as to when I'm going to receive my phone.