Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
91 Views
Message 1 of 3
Flag for a moderator

Parked

I ordered my new phone yesterday, which went through fine I updated all my details and it seemed like it had gone through. I didn’t receive any emails telling me that my order had been parked, I had to go onto my mobile account to see that this has happened.

it doesn’t give much explanation to what that is, it just says you are having problems processing, is this due to additional checks or covid?

i tried to ring about this yesterday and because I don’t have a ‘my virgin media ‘ account they wouldn’t allow me to go past security. I don’t have a my virgin media account yet as I don’t have an account number yet.

 

i have already tried your messaging service, it has been 4 hours and I have not received any replies. 

just wondered if anyone who WORKS for virgin media could assist me as I don’t want a rude reply from a randomer on this page!

0 Kudos
Reply
Highlighted
  • 500
  • 98
  • 100
Forum Team
Forum Team
83 Views
Message 2 of 3
Flag for a moderator

Re: Parked

Hi

If you PM me some detail I will try and get you some help. 

name and contact number please


Here to help! I'm a manager helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 5.33K
  • 349
  • 337
Forum Team
Forum Team
42 Views
Message 3 of 3
Flag for a moderator

Re: Parked

Hi BrionyJ24, 

Thanks for your post and welcome to our community. 

There is a few reasons an order might be parked but we can certainly see what's going on. 

I'll pop you a personal message now and we can take it from there. 

:) 
 

Emma_C - Forum Team
0 Kudos
Reply