Virgin Media Community

[GrantTom246]

Hi, I recently made an order for a phone contract, it says my order has gone through and it’s gave me a date for an expected delivery , however it says my order is parked? It says the service team will be in touch? I’m just wondering how long that will be? As I’ll just go to another company for a phone contract 

[Megan_L]

Hi GrantTom246, 

Thanks for using the forums to get this issue with your parked order looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 
Usually a mobile order is parked due to -
•    Incorrect information given when processing order
•    Failed credit check 
•    Fraud check
•    System error
I can look into your order here on the forums for you, however you can also text 0753 301 6422 or call 0345 600 0789 if you need to. 
I will send you a PM now asking for some further information. 
Thanks, 

Megan_L