I have recently ordered a new phone to pay monthly today was the day it’s meant to arrive however I checked my order, and it said it has been parked please sort this out Virgin I have correctly typed in my details please help me sort this out.
[MOD EDIT: Personal and private information has been removed from this post.]
Hi @Kukula 👋
A warm welcome to our Community Forums and thanks for your post.
An order can be parked for a number of reasons, usually if its to due with a credit check. Our team would contact you directly within 48 hours to discuss.
I'd like to look into this my end so will pop you a PM 📩 now to confirm some details and we can take it from there.
Speak soon 😊
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