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Parked package

Joining in

I have recently ordered a new phone to pay monthly today was the day it’s meant to arrive however I checked my order, and it said it has been parked please sort this out Virgin I have correctly typed in my details please help me sort this out.


[MOD EDIT: Personal and private information has been removed from this post.]


Forum Team
Forum Team

Hi @Kukula 👋

A warm welcome to our Community Forums and thanks for your post. 

An order can be parked for a number of reasons, usually if its to due with a credit check. Our team would contact you directly within 48 hours to discuss. 

I'd like to look into this my end so will pop you a PM 📩 now to confirm some details and we can take it from there. 

Speak soon 😊

Forum Team

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