Parked order

[An97]

I made a order this evening for the iPhone pro Black Friday deal it was playing up during the credit check process it finally went through and then I received an email saying they needed to check a few things… I signed up for a mobile account and can see this message ‘Sorry, we have some problems processing your order, our customer service team will be in touch to discuss about this order.’

[Zach_R]

Hi @An97,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that there seems to be an issue and delay with the order. If it's stating that it's been parked then it means we need to carry out some additional checks before we can proceed, and a member of the team will make contact in due course once the checks have been carried out.

If you don't wish to wait, please contact the team on 0345 6000 789 (or 789 from a Virgin Mobile handset) and they'll be able to advise further.

Let us know how you get on.

Thanks,