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Parked order

Joining in

Hey I ordered this phone for my daughter checking for update and saw it was parked can you please explain and change it please 

My order reference removed

name and last : Omega Gwasira

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Forum Team
Forum Team

Hi OmegaG455, 

Thanks for using the forums to get this issue with your parked order looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

Usually a mobile order is parked due to -

  • Incorrect information given when processing order
  • Failed credit check 
  • Fraud check
  • System error

I can look into your order here on the forums for you, however you can also text 0753 301 6422 or call 0345 600 0789 if you need to. 

I will send you a PM now asking for some further information. 

Speak soon!